How to Raise a Concern
How to raise a concern with our School
We aim to provide every child and their family with the best education and support. While most of our parents experience smooth relationships with our school, there are times when matters arise that need to be resolved. If you have a concern the best place to start is by talking to your child’s teacher(s). You will be able to work together to resolve your concern.
Despite our greatest efforts and planning, things do occasionally not turn out as we would have hoped. If you wish to make a complaint, please follow our Complaints Policy process.
We take the complaints of parents seriously and will provide a comprehensive, transparent and fair consideration while maintaining confidentiality.
You can access our Complaint Form (for Stage 2) and Escalation Form (for Stage 3) by clicking on the links. We ask you to complete the relevant forms to ensure that the necessary information is provided to us to process the complaint accurately.
We also have a number of Parent guides which explain our processes in more detail. There are listed and linked below:
